Quality and quality development in dermatology treatment and prevention [Qualität und qualitätsentwicklung am beispiel der regelmäßigen patientenbefragung in einer dermatologischen heil- und präventionsmaßnahme]

Abstract

Customer- and staff-orientation gains more and more importance in the quality discussion, both, under service aspects and in general quality consideration. One problem, however, lies in the documentation of the actual state of the art and of the respective development of quality. The tool of portfolio analysis is well experienced in the management-siences. The following papers explores its application onto healthcare aspects. It provides a model being able to meet two healthcare requirements of maramount priority: documentation and standard of quality in health care.