Why risk management matters in it outsourcing - A systematic literature review and elements of a research agenda

Abstract

In this paper, we present a systematic literature review in the field of IT Outsourcing with a focus on risk management. The source material of the review consists of 97 high quality journal articles published in 18 journals between 2001 and September 2008. Besides an analysis of related work, this review provides an overview of applied research methods and theories in the field of IT Outsourcing. The articles are then analyzed from a risk management point of view to highlight key risk factors and their specific impact on IT Outsourcing. Identified risk factors are further analyzed in order to assign each risk factor to the phases of a typical IT Outsourcing process (life-cycle). The results of the review show that empirical research is the most applied method and that action research and reference modelling have not been used at all so far. Furthermore, elements of a research agenda are discussed in order to determine further steps to the construction of a reference model for risk management in IT Outsourcing. This paper mainly aims at an audience of experienced researchers in the field of IT Outsourcing who are looking for research ideas and at junior scientists (e.g. PhD students) entering this emerging field of research.