Towards a mobile technical customer service support platform

Autor(en): Fellmann, M.
Özcan, D.
Matijacic, M.
Däuble, G.
Schlicker, M.
Thomas, O. 
Nüttgens, M.
Stichwörter: Customer services; Data storage; Flexible supports; Integration platform; Joint projects; Repair process, Artificial intelligence; Computer science, World Wide Web
Erscheinungsdatum: 2013
Enthalten in: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Band: 8093 LNCS
Startseite: 296
Seitenende: 299
Service technicians in the Technical Customer Service (TCS) domain have to deal with different duties at the point of service in a short time. To tackle these challenges, information systems have to be developed to support their everyday work. In the joint project EMOTEC we aim to improve the efficiency of service technicians by intelligent mobile assistant systems. Key component of our system is an integration platform for effective data storage and -integration that facilitates repair processes. The platform under development provides flexible support and has the potential to both increase the productivity and the empowerment of the service technician. © 2013 Springer-Verlag.
Conference of 10th International Conference on Mobile Web Information Systems, MobiWIS 2013 ; Conference Date: 26 August 2013 Through 29 August 2013; Conference Code:98960
ISBN: 9783642402753
ISSN: 03029743
DOI: 10.1007/978-3-642-40276-0_24
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