Supporting technical customer services with mobile devices: Towards an integrated information system architecture

DC FieldValueLanguage
dc.contributor.authorFellmann, M.
dc.contributor.authorHucke, S.
dc.contributor.authorBreitschwerdt, R.
dc.contributor.authorThomas, O.
dc.contributor.authorBlinn, N.
dc.contributor.authorSchlicker, M.
dc.date.accessioned2021-12-23T16:31:12Z-
dc.date.available2021-12-23T16:31:12Z-
dc.date.issued2011
dc.identifier.isbn9781618390981
dc.identifier.urihttps://osnascholar.ub.uni-osnabrueck.de/handle/unios/16957-
dc.descriptionConference of 17th Americas Conference on Information Systems 2011, AMCIS 2011 ; Conference Date: 4 August 2011 Through 8 August 2011; Conference Code:92985
dc.description.abstractDue to increasing complexity of machines and plants, information tailored to the needs of Technical Customer Services (TCS) is a prerequisite for the execution of efficient service processes. This paper describes the conception of a supporting architecture incorporating an integration platform to meet the TCS' demand for information. On the one hand, the developed architecture directs the integration of data from different specialized systems to cover the aforementioned information needs. On the other hand, it enables the feedback of the TCS to other corporate departments which is often neglected. The system classes to be integrated are presented besides options and technologies for realizing the integration platform. The article creates a framework for future discussions on information technology integration to support the TCS.
dc.language.isoen
dc.relation.ispartof17th Americas Conference on Information Systems 2011, AMCIS 2011
dc.subjectArchitecture
dc.subjectCustomer services
dc.subjectInformation integration
dc.subjectInformation need
dc.subjectInformation systems
dc.subjectIntegrated information system
dc.subjectIntegration platform
dc.subjectMobile devices
dc.subjectSales, Integration
dc.subjectService process
dc.subjectSpecialized systems, Architecture
dc.subjectTechnical customer service
dc.titleSupporting technical customer services with mobile devices: Towards an integrated information system architecture
dc.typeconference paper
dc.identifier.scopus2-s2.0-84870165750
dc.identifier.urlhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84870165750&partnerID=40&md5=4f46d246d661eaa506a501c36a836f8e
dc.description.volume3
dc.description.startpage2237
dc.description.endpage2244
dc.publisher.placeDetroit, MI
dcterms.isPartOf.abbreviationAmer. Conf. Inf. Sys., AMCIS
crisitem.author.deptFB 09 - Wirtschaftswissenschaften-
crisitem.author.deptidfb09-
crisitem.author.parentorgUniversität Osnabrück-
crisitem.author.netidThOl011-
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