Structure for innovations: A use case taxonomy for smart glasses in service processes

Abstract

The evolution of smart glasses and AR technology holds potential for support of mobile service processes. Yet, little research has focused on systematic identification of potential use cases. In this article, we present a use case taxonomy derived from multiple case studies employing literature search, ethnographies, interviews and focus groups from the domains of nursing, maintenance and logistics. Building upon the identified use cases we propose a framework of task-technology fit for smart glasses. The taxonomy in combination with the framework will allow researchers and practitioners to identify smart glass use cases that are of inter-domain relevance. Moreover, our artefacts enable a structured approach for identification and assessment of potential smart glass use cases without in-depth knowledge of the technology. © 2018 Universitatsverlag Gottingen. All rights reserved.