Modelling product-service systems: An empirical analysis of requirements from a process-oriented perspective

Abstract

Product-service systems (PSS) offer great opportunities for companies to alter their business model, for example, for being competitive in the digital era. One important contributor for developing PSS is the presence of suitable modelling languages. In order to obtain requirements from the industry regarding process-oriented PSS modelling languages, we conducted 18 interviews with experts from 14 different companies. Based on over eight hours of transcripts, a total of 27 requirements were identified and compared to well-established process-oriented modelling languages (e.g., BPMN, UML and EPC). The findings can act as a framework for developing or adapting modelling languages-method engineering-to fulfil current industry needs. © 2018 Universitatsverlag Gottingen. All rights reserved.