Business processes modelling assistance by recommender functionalities: A first evaluation from potential users

Abstract

Recommender systems are in widespread use in many areas, the most prominent being e-commerce solutions. In this contribution, we apply recommender functionalities to business process modelling (BPM) and investigate their potential to improve process modelling. To do so, we have implemented two prototypes. With the help of the prototype systems that have been demonstrated to and used by participants at a fair, we have conducted a first evaluation from potential users. Our results indicate that increased modelling speed is the most prominent advantage according to the participants' expectation and that recommender functionalities should be complemented by collaboration features. © Springer International Publishing AG 2017.