Through the Lens of Different Stakeholders: Development and Application of a Change Management Guideline for Flipped Classroom Implementations

Abstract

Teaching is becoming increasingly digital: At higher education institutions, more and more face-to-face courses are being replaced by digital teaching formats. At least since the outbreak of the corona pandemic, the introduction of digital teaching methods has been pushed forward under high pressure. This change has an effect on numerous stakeholders. However, there are still only a few recommendations or strategic approaches that show the stakeholders what tasks they and others should take. There is a lack of a general guideline on which all parties involved can orient themselves in order to introduce digital teaching jointly and efficiently. Based on a literature review, this paper presents such a Change Management Guideline identifying stakeholders, tasks and responsibilities. For such a digital change, cooperation between different stakeholders is indispensable. However, the distribution of tasks and cooperation in practice could deviate from theory and, furthermore, be experienced differently by those involved. The aim of this work is to use the guideline in order to identify the tasks and responsibilities through the lens of different stakeholders at a German university. In addition, the cooperation should be investigated through the different perspectives. For this purpose, stakeholders were surveyed in order to identify their point of view. Finally, recommendations for optimizing cooperation and thus a successful transition to digital teaching formats will be presented. © 2021, Springer Nature Switzerland AG.