The future of digital work - Use cases for augmented reality glasses

Abstract

Microsoft's HoloLens enables true augmented reality (AR) by placing virtual objects within the real world. This paper aims at presenting trades (based on ISIC) that can benefit from AR as well as possible use cases. Firstly, the authors conducted a systematic literature search to identify relevant papers. Six databases (including EBSCOhost, ScienceDirect and SpringerLink) were scanned for the term “HoloLens”. Out of 680 results, two researchers identified 150 articles as thematically relevant. Secondly, these papers were analysed utilising qualitative content analysis. Findings reveal 26 trades where AR glasses are in use for practice or research purposes. The most frequent are human health, education and research. In addition, we provide a catalogue of 7 main use cases, such as Process Guidance or Data Access and Visualisation as well as 27 sub use cases addressing corresponding functionalities in more detail. The results of this paper are trades and application scenarios for AR glasses. Thus, this article contributes to research in the field of service systems design, especially AR glasses-based service systems, and provide evidence for the future of digital work. © 27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019. All rights reserved.