Water service delivery in Kenya and Ghana: an area-based assessment of water utility performance

Autor(en): Bellaubi, Francesc
Visscher, Jan Teun
Stichwörter: Engineering; Engineering, Civil; Ghana; Kenya; performance; Water Resources; water service delivery; water utilities
Erscheinungsdatum: 2014
Herausgeber: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Journal: WATER INTERNATIONAL
Volumen: 39
Ausgabe: 7
Startseite: 952
Seitenende: 968
Zusammenfassung: 
This paper explores through case studies the quality of water service delivery in four different water utilities in Kenya and Ghana. The research confirms that the utilities' current performance indicators by themselves are insufficient to assess the access of users to good-quality water service delivery. The case studies show that low-income populations receive a poor quality of water service delivery. The paper concludes that benchmarking needs to be complemented with a more in-depth analysis of the water service delivery by water providers.
ISSN: 02508060
DOI: 10.1080/02508060.2015.985976

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