Towards a Big Data-based Technical Customer Service Management
| Autor(en): | Özcan, Deniz Fellmann, Michael Thomas, Oliver |
Stichwörter: | Computer science; Customer relationship management; Service (business); Big data; Business | Erscheinungsdatum: | 2014 | Journal: | Big Data in Mobility and Logistics (BDMobiLog) - Informatik 2014 | Startseite: | 187 | Seitenende: | 198 | Externe URL: | https://subs.emis.de/LNI/Proceedings/Proceedings232/187.pdf |
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