The Impact of Augmented Reality on the Technical Customer Service Value Chain
| Autor(en): | Metzger, Dirk Niemöller, Christina Thomas, Oliver |
Stichwörter: | Computer science; Customer value; Customer advocacy; Customer satisfaction; Voice of the customer; Customer retention; Service (business); Customer to customer; Customer intelligence; Value (mathematics); Business; Marketing | Erscheinungsdatum: | 2014 | Externe URL: | http://avestia.com/MHCI2014_Proceedings/papers/62.pdf |
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