Elicitation and Consolidation of Requirements for Mobile Technical Customer Services Support Systems - A Multi-Method Approach
| Autor(en): | Matijacic, Michel Fellmann, Michael Özcan, Deniz Kammler, Friedemann Nuettgens, Markus Thomas, Oliver |
Stichwörter: | Computer science; Decision support system; Service (business); Process management; Business | Erscheinungsdatum: | 2013 | Journal: | international conference on information systems | Externe URL: | https://aisel.aisnet.org/icis2013/proceedings/ServiceManagement/6/ |
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