Implementing anAgile Change Process toImprove Digital Transformation inHigher Education Teaching

Abstract

Due to the pandemic, teaching formats had to be transformed from analog to digital within a very short time. Many teachers and students had not enough time to meet these changes in an organized way. In this study, we examine, how an agile change process can be designed in the university sector according to the change management guidelines. First, the implementation of the agile change process according to Scrum will be described. Then, the requirements for an agile process model based on the students' viewpoint will be evaluated at a German University. In total, 1300 students participated in an online survey with open and closed questions from 5/15/2020 till 5/22/2020 at the University of Osnabrück. We distinguish between novice (first and second semester) and advanced (third and higher semester) students. A total of 779 statements from open questions were available for further evaluation. The content analysis results in 48 items and eight dimensions. These items represent requirements from students' viewpoint. The dimension communication offers the greatest potential for improvement in digital teaching. In future contributions, activities should be developed to implement the collected requirements in an agile framework with relevant recommendations for action. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.