Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective

Autor(en): Burda, Daniel
Teuteberg, Frank 
Stichwörter: ADOPTION; BEHAVIORAL-RESEARCH; cloud archiving; cloud storage; COMMERCE; Computer Science; Computer Science, Information Systems; EMPIRICAL-EXAMINATION; INFORMATION-SYSTEMS; SATISFACTION; service quality; system quality; TECHNOLOGY ACCEPTANCE MODEL; TRUST; USAGE; VIEW
Erscheinungsdatum: 2015
Herausgeber: TAYLOR & FRANCIS INC
Journal: INFORMATION SYSTEMS MANAGEMENT
Volumen: 32
Ausgabe: 4
Startseite: 266
Seitenende: 284
Zusammenfassung: 
This study seeks to explain the adoption of cloud storage services as a means of personal archiving thereby focusing on users' service and system quality perceptions and their drivers. The authors derive and empirically validate a model that incorporates users' perceptions of service/system quality as well as behavioral factors to explain usage. Finally, the authors highlight important determinants of system/service quality perceptions that cloud providers should pay attention to in their attempts to increase marketshare.
ISSN: 10580530
DOI: 10.1080/10580530.2015.1079998

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