Analysis of Barriers to Digital Linking among Healthcare Stakeholders

Abstract

Digitization affects all areas of public and work life - people connect with friends, family, colleagues, and businesses and exchange data with each other every day via apps and platforms. However, digitization in the healthcare sector is lagging far behind. Instead of exchanging data digitally and striving for efficient digital linking, the healthcare sector often uses the telephone or fax as a means of data exchange. By conducting a case study on the German healthcare sector, this paper identifies six categories of barriers that inhibit digital linking in healthcare: individual, legal, financial, institutional, technological, and workforce-related barriers. They are analyzed using the dimensions of level, IT influence, and perception and applying the actor-network theory. © 2022 17th International Conference on Wirtschaftsinformatik, WI 2022. All rights reserved.