Enabling collaborative business process elicitation in virtual environments

Abstract

With increasingly globalized markets and the growing digitization, business process redesign has steadily become more important in recent years. Despite its increasing relevance, the actual process elicitation still poses a major challenge as global distribution of company locations makes the carrying out of process modelling workshops difficult, and especially novices have problems with the modeling itself. To meet these challenges, virtual reality based systems were estimated to be an efficient and promising way. Consequently, this paper deals with the development of a virtual reality application for participatory process modelling. Using the Design Science paradigm, the work identifies issues occurring in business process elicitation from the literature and translates them into meta-requirements. With the help of these meta-requirements, design principles were derived that were considered in the development. Using these design guidelines, a prototype to enable collaborative process elicitation in VR was developed and subsequently evaluated by a focus group. © Springer Nature Switzerland AG 2020.