| Erscheinungsdatum | Titel | Autor(en) |
| 2013 | Elicitation and consolidation of requirements for mobile technical customer services support systems - A multi-method approach | Matijacic, M.; Fellmann, M.; Kammler, F.; Özcan, D.; Nüttgens, M.; Thomas, O. |
| 2014 | Information needs and provision in technical service processes: An inventory of supporting IT systems at the point of service [Informationsbedarfe und-bereitstellung in technischen Serviceprozessen: Eine Bestandsaufnahme unterstützender IT-Systeme am Point of Service] | Matijacic, M.; Däuble, G.; Fellmann, M.; Özcan, D.; Nüttgens, M.; Thomas, O. |
| 2014 | Instruments for sustainable enterprise configuration with information systems - Overview, classification and comparison [Instrumente zur nachhaltigen Unternehmensgestaltung mit Informationssystemen - Überblick, Klassifikation und Vergleich] | Özcan, D.; Stolze, C.; Thomas, O. |
| 2016 | Shaping the future of mobile service support systems-ex-ante evaluation of smart glasses in technical customer service processes | Niemöller, C.; Metzger, D.; Fellmann, M.; Özcan, D.; Thomas, O. |
| 2014 | Towards a big data-based technical customer service management | Özcan, D.; Fellmann, M.; Thomas, O. |
| 2014 | Towards a design science-driven product-service system engineering methodology | Niemöller, C.; Özcan, D.; Metzger, D.; Thomas, O. |
| 2014 | Towards a holistic approach for service management in the Technical Customer Service domain | Özcan, D. |
| 2013 | Towards a mobile technical customer service support platform | Fellmann, M.; Özcan, D.; Matijacic, M.; Däuble, G.; Schlicker, M.; Thomas, O. ; Nüttgens, M. |
HOCHSCHULBIBLIOGRAPHIE